When retired Brig. Gen. Ted Mansfield and his wife returned from vacation last winter, they were met with a bad scene: A failed dishwasher connection flooded their Salem, Massachusetts, home with gallons of hot water, resulting in a buckled kitchen floor, peeling walls in the living room and a cellar full of mold and water.
“It was a real disaster,” says Mansfield, a 60-year USAA member and veteran of the Air Force and Air National Guard.
Enter property field adjuster Kyle Hennessy, who works from home near Akron, Ohio. Having been called to Massachusetts last February for other catastrophic claims work, Hennessey was soon sent to Salem to help the Mansfields.
Going Above …
“The people there trying to dry the house out weren’t very good, so Kyle came in and the first thing he did was straighten them out,” Mansfield says. “He showed us so many things we wouldn’t have even noticed.”
Hennessey put together a game plan and remained in contact with the couple during the following weeks. Some problems took extra effort to solve — at one point Hennessy contacted the kitchen cabinetmaker directly to resolve an issue.
In a letter to USAA, Mansfield wrote, “I can’t overemphasize how helpful Kyle was. His professionalism and competency are exemplary. Two of my neighbors have switched to USAA after hearing about what great service we received.”
Additionally, he wrote that the house is now restored to its original condition.
“I always see houses when they look their worst,” Hennessy says. “I very rarely get to see what they look like afterward, so it’s nice to know that it’s all back to normal.”